Frequently Asked Questions
How do I/we book our chosen Safari through your Company?
Please complete our Online booking form or send us an e-mail.
How can I pay you and what are your Charges for Credit Card Payments?
We require 25% deposit wired to our account, and balance is payable at least 30 days prior to commencement of the safari or can be paid in cash US dollars or travellers cheques on arrival. We accept payment by Visa and Master Card but there is a 5% surcharge for Credit Card Payments.
How far in advance should I book my safari?
It is better to book as far in advance as possible to ensure availability at the time you wish to travel, especially during the high/peak seasons – July/August and Christmas/New Year season.
Do I/We require a visa?
Visas to all 3 East African Countries should be obtained in advance through the various Embassies/High Commissions abroad, although airport visas are available. Travelers who opt to obtain an airport visa should expect delays upon arrival. There is a fee for the visa currently ranging from US$30 to US$50, whether obtained in advance or at the airport.
Does your price include all International Flights?
No. International transportation to and from East Africa is not included.
What type of vehicles do you use on safari?
We use 9 and 7 -seater custom safari minibuses with pop-up roof ideal for game viewing and sight seeing. The buses are fitted with HF long range radios for easy communication and are well maintained to provide the maximum level of comfort and safety. In addition to the above, all our vehicles are fully equipped with cool-boxes and first aid kits.
If requested, transportation can be arranged in a 4 x 4 Landcruiser or Landrover at an extra cost. All our safari drivers are trained tour guides, friendly, experienced, knowledgeable and are committed to ensuring clients’ satisfaction.
How many people do you take on a safari Minibus?
Our safaris have guaranteed departures with a minimum of two people and recommend a maximum of 7 persons per safari minibus, for guaranteed window seats.
What are the terms when booking a safari with your company?
Please see our Terms & Conditions page.
Are we guaranteed to see the ‘Big Five’ as well as other wildlife whilst on safari you’re your company?
We cannot guarantee this! as all of the animals are in their natural environment, but with our chosen locations you will not be disappointed!
What is a single supplement?
This is a fee imposed on single travelers by the hotels, lodges and camps. Our safari prices are quoted based on two people sharing accommodation. If someone takes a room by themselves they have to pay the per-person price plus the single supplement fee.
Is it possible for people with special needs to travel on any of your Safaris?
We cannot guarantee that facilities will be available for such as wheelchair passengers, but some of the properties that we use have these facilities. Please contact us with your specific requirements.
Can you cater for people with special Dietary requirements?
Yes we can! Please make sure to give us advanced notice so that we can make arrangements with the lodges and camps concerned.
Do I/We require Travel Insurance?
We strongly recommend that you take out all of the necessary Travel Insurance before commencing on your journey. This cover should include for emergency evacuation.
Are the destinations and Safaris that you offer safe and secure?
All of the destinations that we offer are considered to be safe and secure, and are all well-established destinations and locations.
In the unlikely event of an accident what facilities do you offer?
- We recommend that our clients take up temporary membership with Flying Doctor’s Services at US$25 to US$50 depending on the radius (we shall advise).
- All our vehicles are fitted with two way radios for easy and regular commuinication with the driver/guides. This gives our clients extra peace of mind.
What are the time differences in East Africa?
Kenya: GMT +3 hours
Tanzania: GMT +3 hours
Uganda: GMT +3 hours
Should I/We expect a language problem?
English is spoken throughout East Africa. Other common languages include Italian, French, and spanish especially by those involved in the tourist circles.
Is the water safe to drink?
While water in major towns is chlorinated and relatively safe to drink, it is safer to drink sealed bottled water, available in stores and supermarkets.
What medical precautions should we take?
Vaccination requirements change from time to time. We suggest you consult your local doctor or health department for information on the latest health precautions. If you are on prescription medication, please ensure you have an adequate supply to last the duration of your stay and a copy of your prescription(s).
Any advise regarding photography?
For wildlife photography, a 200 mm zoom lens is the smallest that you should use, A 300-400 zoom is preferable. For bird-watchers, a 500mm or larger is necessary, and a wide-angle lens would be ideal for scenic shots.
Bring extra camera and flash batteries and plenty of film – you may find these quite expensive and difficult to obtain locally.
Why should I book my Safari with you?
Because we have the knowledge, experience & commitment to make your safari a lifetime experience! Comments from our past clients bear us witness. Incase you would like to communicate with some of these past clients, please request for e-mail/telephone contacts.